VP of Operations/Sr. Technical PMO Manager (Contract)

Numeric Corp, Vista, CA                                                                                                                                                                                                                                                         May’2023 – August’2025

•  Spearheaded cross-functional operations and governance on $11.5M+ enterprise-wide transformation operations and programs, aligning 100% with strategic goals. Delivered a new cloud data center and ERP solution, reducing operational latency by 30% while ensuring HIPAA and industry-standard compliance. Implemented Agile and Hybrid processes within SDLC practices for 10+ concurrent product initiatives, improving sprint delivery time by 25%. Managed JIRA boards. Established enterprise-wide portfolio governance, ensuring alignment of initiatives with business goals, value realization, and risk mitigation.

• Managed end-to-end retail and e-commerce warehouse operations, including receiving, storage, inventory control, order fulfillment, and shipping. Enforce OSHA and other regulatory safety standards in warehouse operations. Identify and implement continuous improvement strategies using Lean, Six Sigma, or Kaizen methodologies.

• Develop and execute the strategic roadmap for IT infrastructure aligned with business objectives. Partner with C-level executives to integrate infrastructure initiatives with broader enterprise goals. Oversee daily operations of data centers, networks, servers, cloud platforms, and end-user computing. Implement ITIL service management frameworks to standardize processes and improve SLAs. Manage hybrid IT environments, including AWS, and ensure interoperability and integration between infrastructure platforms and business systems. Mentored 125-150  IT professionals, leading to a 25% boost in team productivity and retention.

• Ensure compliance with regulatory and industry standards such as ISO 27001, SOC 2, NIST, or HIPAA. Conduct risk assessments and disaster recovery (DR) planning and testing. Negotiate and manage vendor contracts for hardware, software, colocation, and managed services. Establish and maintain governance structures for managing a portfolio of operational, IT, and transformation projects. Develop and enforce standardized project management processes, templates, and reporting tools (e.g., Agile, Waterfall, or hybrid frameworks).

• Implemented data governance framework of policies, processes, technology, metrics, and reporting to improve 25% data quality, enhance 50% data security, increase 15% data accessibility, and reduce data silos, and partnered with executive leadership on P&L metrics, KPI, and OKRs, achieving 15% YoY margin improvement. Collaborate with IT and business teams to implement ERP/WMS systems, automation technologies, or analytics platforms, negotiated vendor contracts for SaaS, infrastructure, and logistics, cutting external costs by 18%.

• Negotiated vendor contracts for SaaS, infrastructure, and logistics, cutting external costs by 18%. Track scrum ceremonies, user stories grooming, retrospective meetings, sprint planning, daily status, forecast, and burn chart analysis, using Jira, Planview, SQL, PowerPoint, Office 365, Smartsheet, MS Visio, Oracle NetSuite ERP, Caliber CRM, MS Project, SAP ERP, Grant Chart, HP Service Manager, MS Team Manager, SharePoint, Power BI, MS Project, CA PPM Clarity, Google Cloud, and TFS 

Sr. Technical PMO and Sr. Business Analyst – Remote Consultant

Bennett Pharmaceutical Industry S.A. – Remote San Diego, CA                                                                                                                                                                                         Dec’ 2022 – April' ’2023

• Led $8M pharmaceutical ERP implementation across supply-chain functions, boosting data traceability by 40%. Developed risk management strategies that decreased compliance issues by 22%. Introduced the Agile-hybrid and SDLC framework, reducing project turnaround time by 28%. Ensured quality compliance across deliverables, achieving 100% stakeholder satisfaction on project audits. Coordinated global vendor collaboration, optimizing cross-border project delivery efficiency by 35%.

• Develop and enforce standardized project governance, including templates, documentation, workflows, and reporting metrics. Implement project management methodologies (Agile, Waterfall, Hybrid) tailored for regulated environments (GxP-compliant). Manage the IT infrastructure project portfolio, including roadmap planning, budgeting, resource allocation, and risk management. Conduct intake assessments, business case reviews, and cost-benefit analyses. Facilitate prioritization workshops aligned with R&D, manufacturing, and quality functions. Track execution of major infrastructure upgrades (e.g., network refresh, cloud migration, cybersecurity hardening). Mentored 65  IT professionals, leading to a 15% boost in team productivity and retention, ensuring alignment between IT infrastructure, data privacy, and regulatory compliance (FDA 21 CFR Part 11, HIPAA, GAMP 5). Presented regular updates to the CIO, IT Leadership, Quality Assurance, and Compliance teams. Generate executive dashboards and performance reports on KPIs (e.g., system uptime, change success rate, infrastructure ROI). 

• Partner with infrastructure SMEs to gather technical and operational requirements for IT infrastructure initiatives (e.g., cloud enablement, system upgrades). Translate user and business needs into clear functional and non-functional specifications. Analyze current infrastructure workflows, security postures, and ITIL processes. Evaluate infrastructure platforms (Azure, AWS, on-prem) and tools based on business requirements. Facilitate vendor assessment and proof-of-concept testing for systems like backup solutions, MDM tools, or endpoint protection. Identify gaps or inefficiencies in ITIL-aligned infrastructure processes (incident, change, problem management). Ensure all documentation complies with GxP, FDA, and EMA guidelines.

• Work with Change Management teams to ensure proper communication and adoption. Led both Agile and Hybrid model processes such as scrum ceremonies, user story grooming, retrospective meetings, sprint planning, tracking daily status, forecast, backlog analysis, and burn chart analysis, using JIRA, Planview, MS Project, SharePoint, CCRM, Google Cloud, Caliber CRM, SAP ERP, SQL, and MS Visio.

Director of Operations/Sr. Technical PMO/Project Manager (Contract)

Dalrada Corporation Escondido, CA                                                                                                                                                                                                                                           Oct’2021 – Oct’ 2022

• Operated Hospital and Lab warehouse for stock management, tracked and maintained day-to-day operations, inventory, ERP, maintained HIPAA compliance, and D.O.T. regulations. Logistics and Inventory Control, Cost management, supply chain operations. Collaborate with executive leadership on P&L metrics, KPI, and OKRs, achieving 25% YoY margin improvement. Operations leader for an Italian chain of restaurants around California, consistently focused on multi-unit supervision, operational excellence, and team leadership, overseeing 10+ locations and driving sustainable growth across regional markets.

• Developed and executed the strategic roadmap for IT infrastructure aligned with business goals. Partner with C-level executives to integrate infrastructure initiatives with broader enterprise goals. Oversee daily operations of data centers, networks, servers, cloud platforms, and end-user computing. Implement ITIL service management frameworks to standardize processes and improve SLAs. Manage hybrid IT environments, including AWS, and ensure interoperability and integration between infrastructure platforms and business systems.

• Led cross-functional teams to improve service quality, streamline kitchen and front-line workflows, and implement performance metrics that increased EBITDA by 20%. I managed P&L responsibilities exceeding $50 million, and I was accountable for vendor negotiations, training systems, health and safety compliance, and customer experience KPIs.

• Implemented data governance framework of policies, processes, technology, metrics, and reporting to improve 20% data quality, enhance 40% data security, increase 25% data accessibility, and reduce data silos. Mentored 75  IT professionals, leading to a 23% boost in team productivity and retention.

• Managed iSO/Android app development for restaurants, supply chains, e-commerce, and hospitals, extending the user community.Developed risk and compliance strategies for new Energy echo system implementation, enhancing supply chain management, increasing traceability, transparent data sharing, streamlining the process, and improving traceability by 99%

• Implemented new Agile framework and Hybrid SDLC model processes such as scrum ceremonies, user story grooming, retrospective meetings, sprint planning, tracking daily status, forecast, backlog analysis, and burn chart analysis, using JIRA, Monday.com, Smartsheet, MS Project, SharePoint, CCRM, Google Cloud, Caliber CRM, CA PPM clarity, SAP ERP, and TFS.

Sr. Technical Project Manager (Contract)

Ready Start Camera – San Diego, CA                                                                                                                                                                                                                                            Mar 2020 – Oct’2021

• Implemented $2.5M e-commerce IT infrastructure on Google Cloud, supporting a 5x sales traffic surge.

• Managed end-to-end SDLC and Agile delivery with a 95% on-time sprint completion rate.

• Managed data governance framework of policies, process, technology, metrics, and reporting to improve 15% data quality, enhance 25% data security, increase 10% data access, and reduce data silos

• Designed a full-stack web application with MySQL backend, improving platform stability by 40%.

• Defined OKRs and KPIs for cross-functional teams, aligning 90% with strategic product goals.

• Delivered SaaS and retail security solutions that reduced payment processing failures by 18%

Sr. Technical Project Manager (Contract)               

LPL Financial – San Diego CA                                                                                                                                                                                                                                                     Mar’2019 – Mar’2020

• Led Agile and Waterfall projects in financial services with budgets exceeding $10 M.

• Delivered Salesforce and SAP-ERP solutions with a 20% improvement in financial report accuracy.

• Created dashboards that increased project status visibility for executives by 50%.

• Managed project estimation and SOW documentation across 8 departments.

• Executed vendor and change management strategy, improving release reliability by 35%.

Sr. IT Program, Project, and Service Delivery Manager (Consultant-Remote)                                      

Ahli United Bank – Kingdom of Bahrain                                                                                                                                                                                                                                      Sep’2017 – Nov’2018

• Built PMO strategies and Agile infrastructure that cut project cycle time by 30%.

• Directed implementation of enterprise banking systems and teller VDI upgrades.

• Led compliance for regulatory projects, achieving a 100% ISO audit pass rate.

• Optimized resource allocation through custom dashboard analytics and reports.

• Integrated project tools (HP ALM, JIRA, SAP, etc.) to streamline operations.

Sr. IT Program, Project Manager, Service Delivery, and Scrum Master                                                                                         

OCR - Global Trade Software Development, Glendora, CA                                                                                                                                                                                                         Oct’2015 – Aug’2017

• Delivered SaaS and AWS cloud infrastructure projects, reducing hosting costs by 22%.

• Implemented DevOps CI/CD pipelines, shortening deployment cycles by 40%.

• Managed cross-functional teams to launch data engineering & security platforms.

• Facilitated daily Agile ceremonies and backlog refinement across 6 product lines.

• Achieved 100% on-time delivery of high-priority B2B commerce features.

AVP/Sr. QA lead 

Union Bank, Los Angeles, CA                                                                                                                                                                                                                                                     Jan’2014 – Oct’2015   

Sr. QA lead and Quality Assurance Specialist 

Union Bank, San Diego                                                                                                                                                                                                                                                                Oct’ 2004 -Dec'2013

QA lead and Quality Assurance Specialist 

Intuit, San Diego                                                                                                                                                                                                                                                                           Mar’2004 – Sep’ 2004

Software Developer, System Analyst 

Invitrogen, San Diego                                                                                                                                                                                                                                                                  Mar’ 2003 – Mar’ 2004

Software Developer 

E-Core Software Development, Sunnyvale                                                                                                                                                                                                                               June’2001 - Feb' 2003